Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Poemly (“Poemly,” “we,” “us,” or “our”), including our website, waitlist, and mobile applications on iOS and Android (collectively, the “Service”). By creating an account, joining the waitlist, starting a free trial, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Provider

The Service is provided by Unattended Oy, a company registered in Finland under Business ID 3622216-6. You can reach us at frank@unattended.company.

2. The Service

Poemly is a streaming service that lets you listen to audio recordings of poems. The current catalog consists of poems whose underlying text is in the public domain. We may add licensed works to the catalog in the future, in which case the applicable license terms will continue to apply.

3. Eligibility

You must be at least 13 years old to use the Service. By using Poemly, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information when creating an account and to keep that information current. Notify us promptly if you suspect any unauthorized use of your account.

5. Subscriptions, Free Trial & Billing

Poemly is offered as a paid subscription with a 7-day free trial. To start the trial, you must provide a valid payment method. Unless you cancel before the trial ends, your subscription will begin automatically at the then-current price and will renew automatically each billing period (monthly or annual, depending on the plan you choose) until you cancel.

You can cancel at any time. Cancellations of subscriptions purchased through the Apple App Store must be made through your Apple ID subscription settings, and under Apple's policies must take effect at least 24 hours before the end of the trial or current billing period. Cancellations of subscriptions purchased through the Google Play Store must be made through your Google Play subscription settings, before the renewal date. Cancellation takes effect at the end of the current billing period; access continues until then.

All Poemly subscriptions are purchased through the Apple App Store or Google Play Store and are additionally governed by Apple's or Google's respective terms and refund policies. Refund requests must be directed to the applicable store.

Prices may change from time to time. We will give you reasonable advance notice of any price increase, and the new price will only apply to billing periods starting after the notice. Taxes (such as VAT) may apply based on your location.

6. Catalog & Public Domain

The poem texts in our current catalog are sourced as works in the public domain under Finnish and EU copyright law. The audio recordings, narrations, performances, mixing, original artwork, software, and the selection and arrangement of the catalog are protected by copyright and related rights, and are owned by or licensed to Unattended Oy. These elements are not in the public domain, even where the underlying poem text is.

7. License to Use the Service

Subject to these Terms and your active subscription, we grant you a personal, non-exclusive, non-transferable, revocable license to stream the catalog through the Service for your own personal, non-commercial use.

You may not, without our prior written consent:

• Download, copy, record, rip, or otherwise reproduce any audio recording or other Service content, except via the Service's own offline-listening feature where offered;
• Redistribute, broadcast, publicly perform, stream, or share any Service content;
• Sample, remix, or create derivative works from any audio recording;
• Use any Service content to train, develop, or evaluate machine-learning or AI models;
• Use the Service or its content for any commercial purpose;
• Circumvent, disable, or otherwise interfere with security, authentication, or content-protection features of the Service;
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent such restriction is prohibited by applicable law;
• Use automated means to scrape, harvest, or extract content from the Service.

8. Consumer Rights (EU/EEA & UK)

Nothing in these Terms limits or excludes any non-waivable statutory rights you have as a consumer under the laws of your country of residence, including rights under the EU Consumer Rights Directive and equivalent UK legislation.

If you are an EU/EEA or UK consumer, you have a right to withdraw from a subscription within 14 days of purchase without giving a reason. By starting your free trial or subscription and gaining immediate access to the Service, you expressly request that performance begin during the withdrawal period and you acknowledge that you lose the right of withdrawal once the digital service has been fully supplied. Where required by law, we will refund payments for any portion of the service not yet supplied at the time of a valid withdrawal request.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

9. Intellectual Property Complaints

We take care to publish only works whose text is in the public domain, together with recordings we own or have licensed. If you believe that something in our catalog infringes your rights, please contact frank@unattended.company with:

• The work concerned (title, author, and where it appears in the Service);
• The basis of your claim and the jurisdiction(s) in which you assert rights;
• Reasonable evidence that you are the rights holder or are authorized to act on their behalf;
• Your contact information.

We will review valid notices promptly and remove, restrict, or relicense the affected content as appropriate, in line with the EU Digital Services Act and other applicable copyright law.

10. Termination

You may stop using the Service at any time and request deletion of your account following the process described on our Delete Your Account page. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or if we are required to do so by law. Sections that by their nature should survive termination (such as ownership, disclaimers, and limitations of liability) will continue to apply.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that the catalog or any specific recording will remain available. This section does not limit any non-waivable statutory consumer rights described in Section 8.

12. Limitation of Liability

To the maximum extent permitted by law, Unattended Oy and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or related to the Service will not exceed the greater of (a) the amount you have paid us in the twelve months preceding the claim, or (b) EUR 50. Nothing in this section limits liability that cannot be limited under applicable law, including liability for death, personal injury, gross negligence, or wilful misconduct.

13. Changes to the Service and Terms

We may modify or discontinue the Service, in whole or in part, at any time. We may also update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where the changes are material, notify you by email or through the Service in advance. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Finland, excluding its conflict-of-laws rules. The courts of Helsinki, Finland have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that if you are a consumer, you may also bring proceedings in the courts of your country of residence where mandatory local law gives you that right.

15. Apple App Store Additional Terms

If you access the Service through an application obtained from the Apple App Store, you acknowledge that these Terms are between you and Unattended Oy only, and not with Apple. Apple is not responsible for the Service or its content. Apple has no obligation to provide maintenance or support for the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

16. Google Play Additional Terms

If you access the Service through an application obtained from the Google Play Store, you acknowledge that these Terms are between you and Unattended Oy only, and not with Google. Your use of the application is also subject to the Google Play Terms of Service. Google is not responsible for the Service, its content, or support.

17. Contact

For questions about these Terms or the Service, contact Unattended Oy at frank@unattended.company.